Hotel suppliers are linked into the HotelHub platform through various levels of connectivity, from utilising a web-based extranet to fully automated PMS or CRS and GDS systems. HotelHub captures the most detailed level of information for management information reporting, administration and financial purposes.
All HotelHub content, GDS and non-GDS, is delivered in an integrated display to assist users in choosing hotel rates from all the alternatives available and enabling seamless bookings while being guided based on their search and corporate travel policy requirements.
Through its current interfaces, HotelHub features over 200,000 unique properties around the world. Each property has a unique HotelHub ID, and is geo-coded for the search and mapping stages that guide the booking process.
All forms of hotel guarantee methods are supported including bill-back and where necessary, HotelHub can also include a payment gateway for processing credit card charges for customers booking merchant rates.
All bookings created and processed are held in a unique HotelHub record or “super PNR”, irrespective of the channel used for the booking. That record holds full details and history of the booking made and can be retrieved for future amendments, changes or audit.
The booking records are sent to customers’ mid and back offices for accounting, commission collection and invoicing purposes in various ways, either through the GDS PNR or through specific or customised file formats.
Detailed record information is also provided for customer and supplier management information, commission collection and auditing purposes.
HotelHub has been developed in .NET and Web 2.0 technology and this allows for efficient integration with self booking tools, portals, travel agency front, mid and back-office systems. This creates a one-stop-shop booking system eliminating the need to outsource to specialist hotel booking agencies or leakage to Internet based hotel booking websites.
This entire HotelHub platform follows a software-as-a-service model and is hosted in a highly secured and robust technical architecture environment for reliability, scalability, business continuity, data privacy and confidentiality.
