Technical Business Analyst


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    Location: Bangalore / Goa

    Mode of Hire: Permanent

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    Qualifications:

    Successful completion of a full 4-year course of study in an accredited college or
    university leading to a bachelor’s or higher degree; OR appropriate combination of education and
    experience.

    Job Requirements:

    • Relational database knowledge
    • Outstanding analytical problem solving, analytical decision-making skills.
    • Ability to see big picture of relationships of different technology and systems
    • Ability to use multiple elicitation techniques, listens to business stakeholder and end users.
    • Demonstrates creative and innovative thinking by bringing new ideas and improvements forward.
    • Advanced Excel, PowerPoint, Word skills.
    • Self-starter with excellent time management skills and some flexibility when working in a global environment across all time zones.
    • Highly organized and able to handle multiple projects simultaneously, requiring little direct supervision.
    • Able to create SQL with minimal direction for data retrieval from relational database.
    • Proven ability to interface and communicate between the business and IT – understanding the business requirements and how to translate them into technical specifications.
    • Knowledge of Business Travel standard tools an asset (GDS, OBTs …)
    • Excellent communication and interpersonal skill.

    Job Responsibilities:

    • Assists in the identification of potential solutions to business problems through the use of user interface, analytical skills, and business knowledge; represents a function, business or industry.
    • Performs tasks related to the design, implementation, support/maintenance, and enhancement of the client’s enterprise, vendor and in-house developed applications.
    • Coordinates the entire call resolution process from initial call to resolution for a supported business system application or service, resolving many of the call requests themselves.
    • Documents functional requirements, analyzes requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues.
    • Completes content, process, and procedures for technical and functional system work that is low to medium in complexity.
    • Typically works with senior staff, but may coordinate smaller or less complex projects independently.
    • Gathers business requirements, business process flows in designing and preparing new systems/solutions.
    • Documents and analyses functional requirements, identifies gaps and alternative approaches to meet requirements, and ensures all deliverables completed.
    • Defines modifications to existing systems in order to meet internal and external user requirements.
    • Provides business knowledge to aid other team members.
    • Ensures proper documentation and business justification of all requests.
    • Develops a well defined, shared understanding of the project scope.
    • Records problem symptoms and status information in a timely fashion in an effort to communicate with and properly utilise senior staff.
    • Develops clear vision for end product/system
    • Acts as the primary focal point for all customer applications.
    • Retrieve, use and understand data from a relational data warehouse in order to make recommendations to product team
    • Supports call-initiated workflow through IT, logging all customer questions, requests, and problems and tracks the same through to resolution.

    • Team player with excellent interpersonal skills.
    • Self-motivated and independent learner.
    • Ability to handle multiple projects.
    • Proven abilities to take initiative and be innovative
    • Analytical mind with a problem-solving aptitude
    • Familiar with Agile development processes.
    • Ability to communicate effectively in English, both written and verbal.