Got a question about HotelHub? Check out our FAQs below or get in touch with the team.
HotelHub is headquartered in London, UK. We also have offices in Paris, France and Bengaluru and Goa, India.
No, we build impartial technology that allows you to consolidate the content providers you are using in one platform.
Our primary focus since inception has been hotel booking, but we have some exciting new projects in the works to expand our world-leading technology across other corporate travel areas.
Absolutely! We love to show what we can do – just get in touch to arrange a chat with one of our team.
As all our projects are bespoke this can vary, but, on average, most implementations take 6-8 weeks.
Yes, HotelHub is a white-label product so you can make it your own with your logo, colour palette, fonts and icons.
You will be allocated a dedicated account manager who will oversee your project and be your ongoing point of contact to maintain consistent lines of communication.
Any issues can be raised via your account manager and you will also have access to a support log to request assistance.
No, we work exclusively with travel management companies.
No, we work exclusively with travel management companies.
HotelHub does not have direct agreements with hotels – we display content from the providers used by our clients.
Check out our Integrations page to see who we are currently working with. We’re always happy to add new integrations as required.
No. HotelHub is a closed system to ensure full data protection for your travellers.
Just an internet connection! HotelHub is hosted in the cloud via Amazon Web Services.
Data security is our number one priority. HotelHub is ISO 27001 accredited and PCI DSS compliant.
Yes, single-sign on can be enabled if required.
There is no limit to the number of users you can add to HotelHub.
Yes, providing the terms and conditions of the booking and/or the content provider allows it.
There are over 2.5 million properties listed on HotelHub, including everything from hotels and motels to serviced apartments and BnBs.
Yes, both corporate and agency rates can be configured in HotelHub and will be displayed in order of your preference.
Yes, both corporate and agency rates can be configured in HotelHub and will be displayed in order of your preference.
Yes, out-of-policy bookings can be made with a reason code attached.
Yes, hotel visibility can be restricted at a channel, chain or individual level.
Yes, if the content provider allows group bookings. In most cases, groups of up to 9 pax can be booked.
Yes, one-off bookings can be made for guest profiles.
Hotelhub’s allocation manager allows you to upload and manage any allotments
The HotelHub agency tool is specifically designed for TMC agents and gives wider control of bookings. The traveller booking tool is a simplified version of this which you can provide to your clients to allow travellers to make their own bookings.
Yes, agents can access traveller-made bookings to ensure full support can be provided and can modify or cancel these in line with the terms and conditions of the booking.
Yes, the traveller booking tool can be configured to show your preferred content.
On average, Rate Optimiser users save $100 USD per booking.
As much or as little as you like. Rate Optimiser can be fully automated so that it starts working as soon as a booking is made and can be configured so that as soon as an agent accepts a new rate, the new booking and cancellation of the previous booking are made without any further intervention.
Rate Optimiser works on a monthly subscription fee based on your requirements. Get in touch with our team to discuss your needs for a more detailed quote.
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HotelHub can connect to your preferred mid- and back-office tools to give you full oversight of payments and revenue.
HotelHub captures commission details in its raw data feed which you can use for your own tracking or feed into commission tracking software.
HotelHub’s data feed refreshes once a day so reports will be based on the previous day and earlier.
The HotelHub API can connect to any application of your choosing such as agent applications, booking tools and mobile apps.
Yes – get in touch to arrange a chat with one of our team.
Contact us to learn more about our solutions or to schedule a demo.
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