Meet HotelConnect: Using Robotic Intelligence to Drive Hotel Attachment Rates

Sam Gilbertson

Written by Sam Gilbertson

3 min read – 

28 September, 2021

Meet HotelConnect: Using Robotic Intelligence to Drive Hotel Attachment Rates

HotelConnect is a user-friendly app from HotelHub that fully integrates with a GDS terminal, enabling hotels to be booked in less than 10 seconds whenever an overnight stay opportunity is detected in a traveller’s itinerary.

Spotting opportunities

Working intelligently in the background, HotelConnect detects hotel opportunities as an agent is booking a travel segment and presents a personalised, pop-up list of available hotels for those dates in the specified destination.

This means that the agent doesn’t need to spend time actively searching for hotels – helping to boost productivity.

User-friendly, personalised results

The HotelHub Personalisation API powers HotelConnect to present the most relevant options for hotels that can be booked immediately. 

The provided options are based on the traveller’s travel history and organisational preferences. The displayed traveller ratings for each recommendation helps choose the right accommodation with confidence.

The list of hotels provides all the content needed to make quick decisions, including amenities, room inclusions, policy compliance and clearly highlighted client and TMC preferred rates. 

Reservations in an instant

Not only does HotelConnect allow single-click booking from the user interface, but it will also add the hotel segment to the PNR automatically, with back-office and itinerary remarks if required.

More rates and hotel choices are also a click away if needed.

 

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