Flight Centre Travel Group has selected HotelHub, the leading hotel technology solution provider for travel management companies (TMCs), to provide a seamless, global hotel booking and distribution solution for its global corporate brands, including FCM and Corporate Traveller.
The HotelHub platform aggregates hotel content from multiple GDS and non-GDS sources and includes an intuitive tool for agents that fully automates the hotel booking workflow and includes an application programming interface (API) integrated with the industry’s online booking tools. This ensures all hotel bookings, regardless of how they are booked, are manageable within the HotelHub platform. HotelHub’s smart tech delivers unparalleled efficiencies, choice and automation of corporate hotel bookings.
Eric Meierhans, Chief Commercial Officer for HotelHub, said:
‘The Flight Centre Travel Group was looking for an omnichannel approach to their hotel booking needs. The brief was to provide a global technology solution, available online and offline, with flexibility to integrate with other systems and content, to deliver a standardised approach to bookings, significantly improve their offering to clients. Following a rigorous RFP process, we are delighted to be working with them to support their hotel strategy.’
Yon Abad, VP Corporate Suppliers and Distribution at Flight Centre Travel Group, commented:
‘HotelHub’s independent, flexible and modern technology, and its scalability and highly customisable content, will be central to our hotel strategy. Their leading experience and proven track record to date, helped develop our vision and plans.’
HotelHub will be available to Flight Centre Travel Group agents through their agent booking tools, as well as to clients through traveller self-booking tools including Flight Centre online booking tools and apps. Content from multiple sources including the GDS, OTAs and any direct hotel content negotiated by Flight Centre or the client is consolidated into one interface to bring recommended, personalised content in a single view to agents or travellers.
Abad continued, ‘Leveraging HotelHub’s platform to distribute our extensive and vetted content will enable us to offer globally a best-in-class hotel product and solutions to our corporate customers This will allow them to meet their objectives of cost control, compliance and duty of care for this category. The ability to drive our highly customised content to the agent desktop or direct to the client through API will greatly improve efficiency and elevate our customer service levels.’