Technical Business Analyst

We have an excellent opportunity for a Technical Business Analyst to join our world-leading team.

Qualifications

Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor’s or higher degree; OR appropriate combination of education and experience.

Responsibilities

  • Assists in the identification of potential solutions to business problems through the use of user interface, analytical skills, and business knowledge; represents a function, business or industry.
  • Performs tasks related to the design, implementation, support/maintenance, and enhancement of the client’s enterprise, vendor and in-house developed applications.
  • Coordinates the entire call resolution process from initial call to resolution for a supported business system application or service, resolving many of the call requests themselves.
  • Documents functional requirements, analyses requirements in the context of software and processes, develops and executes test plans, assists with and documents business process improvement efforts, and works with production issues.
  • Completes content, process, and procedures for technical and functional system work that is low to medium in complexity.
  • Typically works with senior staff, but may coordinate smaller or less complex projects independently.
  • Gathers business requirements, business process flows in designing and preparing new systems/solutions.
  • Documents and analyses functional requirements, identifies gaps and alternative approaches to meet requirements, and ensures all deliverables completed.
  • Defines modifications to existing systems in order to meet internal and external user requirements. Provides business knowledge to aid other team members.
  • Ensures proper documentation and business justification of all requests.
  • Develops a well defined, shared understanding of the project scope.
  • Records problem symptoms and status information in a timely fashion in an effort to communicate with and properly utilize senior staff.
  • Acts as primary focal point for all customer applications.
  • Retrieve, use and understand data from a relational data warehouse in order to make recommendations to product team
  • Supports call-initiated workflow through IT, logging all customer questions, requests, and problems and tracks the same through to resolution.

Requirements

  • Relational database knowledge
  • Outstanding analytical problem solving, analytical decision-making skills.
  • Ability to see big picture of relationships of different technology and systems
  • Ability to use multiple elicitation techniques, listens to business stakeholder and end users.
  • Demonstrates creative and innovative thinking by bringing new ideas and improvementsforward.
  • Advanced Excel, PowerPoint, Word skills.
  • Self-starter with excellent time management skills and some flexibility when working in a global environment across all time zones.
  • Highly organized and able to handle multiple projects simultaneously, requiring littledirect supervision.
  • Able to create SQL with minimal direction for data retrieval from relational database.
  • Proven ability to interface and communicate between the business and IT – understanding the business requirements and how to translate them into technical specifications.
  • Knowledge of Business Travel standard tools an asset (GDS, OBTs …)
  • Excellent communication and interpersonal skill.

Additional Knowledge & Skills

  • Team player with excellent interpersonal skills.
  • Self-motivated and independent learner.
  • Ability to handle multiple projects.
  • Proven abilities to take initiative and be innovative
  • Analytical mind with a problem-solving aptitude
  • Familiar with Agile development processes.
  • Ability to communicate effectively in English, both written and verbal.
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Technical Business Analyst

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Department:

Business Analysis

Location:

Bangalore / Goa

Experience:

3+ Years

Job Type:

Permanent

Latest Jobs

Business Analysis

Location:

Bangalore / Goa

Experience:

3+ Years

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