CTM North America and HotelHub, the leading provider of hotel booking solutions to global travel management companies, have today announced that they are launching modification capabilities for multi-source hotel content within Concur Travel (modern experience).
This collaborative innovation means that CTM can now offer online modifications for both GDS and aggregator hotel content – and it represents a major breakthrough for customers using Concur Travel, giving them unparalleled flexibility to manage their hotel stays. With the online experience placed back in the hands of the booker, agent intervention is no longer required for simple booking amendments, saving both time and money.
The initiative comes as part of a strategic partnership between the two companies which has seen CTM leverage HotelHub’s certified integration with SAP Concur’s Hotel Connector to consolidate and curate their proprietary Sleep Space content, alongside other hotel content providers, within Concur Travel. Enhanced by HotelHub’s powerful content management tools, this new connection is already delivering a superior booking experience for CTM customers, providing diverse accommodation choice, improved content visibility and easier policy compliance.
Paul Raymond, HotelHub’s Chief Commercial Officer, commented:
‘We are delighted to be working with CTM to support their evolving hotel strategy and this partnership showcases how HotelHub’s technology is helping global TMCs deliver and manage multi-source hotel content in any platforms they choose to use. The ability to offer both GDS and aggregator modifications within Concur is a gamechanger for the industry.’
Marwan Batrouni, Senior Vice President, Supplier Relations for CTM added:
‘Expanding modification capabilities across both GDS and aggregator hotel content is a practical step forward for our customers. It simplifies the experience for our customers who choose Concur Travel, giving travellers and bookers greater flexibility while reducing potential friction points. This enhancement builds on our hotel content strategy delivered through our Sleep Space platform. Our focus remains consistent: connecting content and capability across our eco-system to remove traveller friction and enhance the user experience.’
